Knowledgebase access may require login. Please follow these steps:

  1. Go to
  2. Enter your NetID credentials when prompted
  3. Click on your email address
  4. After you log in, you’ll be taken to Google Drive where you can see folders and files that were created by and shared with your UW-Madison G Suite account.
  5. Go to our knowledgebase at
  6. If prompted, select your again

(Based on DoIT article )

If you’re using the same browser, you may be able to visit the knowledgebase directly next time, but if you see a 404 error, follow the steps above.